Terms and Conditions
This page describes the Terms and Conditions under which all sales are made. Use of this website and purchases made hereon constitute acceptance of these Terms and Conditions.
Order Acceptance:
Orders made on this website or by calling our office, are to be pre-paid via Paypal. We can accept debit card and credit card payments made to confirmed address only. You are welcome to call us to arrange to pay via money order (sorry, Postal money orders are not accepted). We do not accept orders from outside the US at this time. Invalid or incomplete credit card information will result in cancellation of the order. We reserve the right to refuse any order for any reason at any time. WE CAN ENGRAVE ON YOUR ITEMS ONLY AT YOUR OWN RISK!
Sales Tax:
Orders received from locations inside the State of Indiana are subject to local sales tax rate of 7%.
Shipping Policy:
All orders are shipped via UPS Ground (includes up to $100 in free insurance) or USPS Priority Mail, insurance optional. We accept no liability for damage to goods by the carrier. It is your responsibility to inspect your purchase when it arrives, and to file any necessary claims for damage. While we will exercise due care in the packaging of your shipment, we do not accept liability for late or damaged shipments. If your order is “critical”, please call us at 812-295-2200 to discuss shipping and/or insurance arrangements.
Refund and Return Policy:
Because of the personalized nature of the products we sell, errors on our part are replaced immediately at no cost to you. Errors on your part, however, are not returnable, so please check your order carefully. Since each item is custom manufactured/engraved using your photographs or images, we cannot accept returns or issue refunds for reasons other than manufacturing defects. Such defects include internal glass defects. We can only work with the level of quality of the artwork or image that you provide. If we feel your provided materials are not suitable, we will contact you to make further arrangements. Additional fees may apply for image set up in such cases. In the case of “non image” goods, we will accept returns providing the goods are returned to us in it original packaging and in resalable condition. All return shipments are at the customer’s expense and are expected within 10 days of receipt. We reserve the right to reject returns should our inspection of the returned goods indicate abuse or misuse. In any case, we reserve the right to replace or refund the sale at our discretion. All refunds must be authorized in advance with an authorization number issued before shipment. Returns received without the authorization number will not be accepted.
Copyrights:
We do not accept responsibility for copyright violations, which may arise from your submission of copyrighted materials or images. Such copyrights may include those held by professional photographers, artists, etc. It is your responsibility to receive the necessary authorizations for the use of materials protected by copyrights.
Delivery/Shop Load:
While we carry many items in stock and can be delivered within 1 to 2 business days, non-stock items will require a 1 week delivery, plus engraving time. Glassware/stemware require a three week lead time, so get your orders in early! If time is an issue, please call us for our current lead time/shop load information. Thank you!
|
Fonts
